Tala - People Operations Specialist

About Tala

At Tala, we’re applying advanced technology and human creativity to solve what legacy institutions can’t or won't. We are a global financial infrastructure company on a mission to unleash the economic power of the global majority, recognizing that today’s financial infrastructure doesn’t work for most of the world’s population.

We’re the first and only platform to combine the intelligence of a credit bureau, the payments execution of a fintech, and the relationship expertise of a bank into one vertically integrated solution. Our platform is powered by an expansive moat of proprietary data and AI/ML decisioning technology, enabling us to deliver instant, reliable liquidity personalized to every customer's needs. Through our flagship credit app, we’ve disbursed over $7 billion in credit to more than 12 million customers across Latin America, Southeast Asia, and East Africa. These customers have leveraged Tala products to start and expand small businesses, manage day-to-day needs, and pursue their financial goals.

Our pioneering work and proven impact have earned us consistent recognition, including being named to:

CNBC’s Disruptor 50 for five years.

CNBC’s World's Top Fintech Companies for two consecutive years.

Forbes’ Fintech 50 list for nine consecutive years.

Visionary investors, persuaded by the economic power of the global majority, have committed half a billion dollars in equity and debt to Tala's success.

Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!

About the Role

In collaboration with the regional People Operations team and People Director, the People Operations Specialist will provide localized support for tactical and operational HR initiatives within Vietnam.

This position is critical in maintaining compliance with Vietnamese Labor Law and ensuring an outstanding employee lifecycle from onboarding to offboarding.

What You'll Do

• People Operations & Compliance:
• Own end-to-end onboarding and offboarding for Vietnam-based employees
• Maintain meticulous personnel records, ensuring all labor contracts and key policy documents obtain necessary wet signatures and company stamps (red chop) for legal validity.
• Coordinate with the payroll vendor by providing accurate monthly inputs (overtime, leaves, deductions) and performing final validation for accuracy.
• Manage Social Health & Unemployment Insurance (SHUI) statutory reporting and compliance.
• Administer the private health plan, including new member enrollment, renewals, and answering employee queries.

• Employee Engagement & Relations:
• Organize and facilitate the Employee Dialogue Resource Group (EDRG) to ensure continuous feedback loops and labor union compliance.
• Act as the primary point of contact for employee concerns and local labor law inquiries.
• Coordinate local people engagement events, such as team building and year-end celebrations.

• Recruitment Support:
• Assist in recruitment efforts by coordinating interviews, conducting background verifications, and collecting pre-employment documentation.

• Facilities & Office Management:
• Liaise with office building administration for facilities requests, maintenance, and access cards.
• Manage the procurement of office supplies and ensure a safe, professional working environment.

What You'll Need

• 3–5 years of experience in HR/People Operations, preferably in a multinational environment.
• Native-level Vietnamese and professional working proficiency in English.
• Strong familiarity with Vietnamese Labor Law and SHUI regulations.
• Exceptional accuracy in record-keeping and payroll validation.
• Approachable personality with the ability to handle confidential information with integrity.
• Intermediate knowledge of Google Workspace (Sheets, Docs).

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.