Assistant Manager, Information and Cost Control Services (Facilities Management Division) at Aga Khan University Hospital

Assistant Manager, Information & Cost Control Services (Facilities Management Division)

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University:

The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research, and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Job Role / Responsibilities:

The Assistant Manager, ICCS will support Facilities Management Division leadership and all its sub-departments in annual planning and budgeting, quality & audit management, contracts management, financial management, and operational performance optimization. The role also leads the ICCS complaint cell, drives process improvements, and coordinates cross-functional teams to ensure service excellence, compliance, and optimized resource utilization across the division.

We are seeking a proactive engineering professional with strong analytical capability, high attention to detail, and passion for operational excellence in healthcare facilities environments. The ideal candidate thrives in cross-functional leadership roles, works well with data and systems, and is committed to advancing quality, efficiency, and customer satisfaction.

Specifically, you will be responsible for:

• Support annual operational and capital budget planning, monitoring monthly Budget Variance Reports and identifying cost-saving opportunities

• Develop and maintain divisional dashboards for FMD maintenance operations and the deferred maintenance program.

• Plan and conduct internal quality audits, coordinate CQI initiatives & RCA for adverse events, and ensure JCI audit readiness.

• Conduct weekly facility inspections and oversee divisional KPIs & appraisal reports.

• Review and enhance divisional policies, procedures, and maintenance processes.

• Coordinate contracts review and processing with PSCMD, Legal & Finance to ensure timely renewals and compliance.

• Lead ICCS computerized maintenance management system and drive service improvement initiatives through liaison with IT and HxGN EAM support partner.

• Coordinate risk registers & mitigation plans through the 4risk portal.

Eligibility Criteria / Skill Requirements:

• Bachelor’s degree in engineering. MS Engineering or MBA preferred.

• 3–5 years of relevant experience in similar facilities management capacity is preferable.

• Familiarity with CMMS platforms (HxGN EAM preferred), PeopleSoft and maintenance process optimization.

• Proficiency in data analytics tools (Excel, Word, Power BI) & project-planning software

• Experience with quality management systems, JCIA standards, and audit methodologies

• Strong knowledge of engineering concepts with ability to apply to complex operational environments

• Strong analytical, communication, and interpersonal skills with ability to lead cross-functional initiatives

Comprehensive employment reference checks will be conducted.