Senior Case Management Supervisor at International Rescue Committee

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Key Responsibilities

Technical Supervision

• Supervise protection case workers and provide regular technical guidance.

• Conduct case reviews, case conferences, and quality assurance checks.

• Ensure adherence to case management SOPs and protection principles.

• Provide on-the-job mentoring and coaching to case workers.

Case Management Implementation

• Ensure timely identification, assessment, and follow-up of protection cases.

• Ensure case plans are developed and implemented appropriately.

• Monitor case progress and ensure proper closure procedures.

Coordination and Referrals

• Strengthen referral pathways with health, legal, psychosocial, and civil documentation services.

• Coordinate with government departments, NGOs, and protection partners.

• Participate in district-level protection coordination meetings.

Monitoring, Documentation, and Reporting

• Ensure accurate and confidential case documentation.

• Maintain secure case management databases and files.

• Compile and submit regular program reports to the Protection Manager.

Capacity Building

• Support training and capacity development of protection staff.

• Facilitate learning sessions on protection principles and case management standards.

Safeguarding and Protection Standards

• Ensure all activities follow Do No Harm, survivor-centered approach, PSEA, and safeguarding policies.

• Promote ethical practices and confidentiality in case handling.

Required Qualifications

• Bachelor’s or Master’s Degree in Social Work, Psychology, Sociology, Human Rights, or a related field.

• Minimum 5 years of experience in protection programming, including 2–3 years in case management supervision.

• Strong understanding of protection principles and referral mechanisms.

• Experience working with vulnerable populations and humanitarian contexts.

Core Competencies

• Leadership and team supervision

• Protection case management expertise

• Strong coordination and communication skills

• Analytical and problem-solving abilities

• Strong reporting and documentation skills

Ethical Considerations

The Senior Protection Case Management Supervisor must comply with the organization's Code of Conduct, Child Safeguarding Policy, and Prevention of Sexual Exploitation and Abuse (PSEA) standards.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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